Return & Refund Policy

At FlexiMart, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Policy

We offer a 30-day return window from the date of delivery. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused and in its original condition

The item must be in its original packaging

Proof of purchase (order number or receipt) is required

Some items may be non-returnable due to hygiene or safety reasons. These will be clearly stated on the product page.

3. How to Request a Return

To start a return, please contact our support team through our Contact Us page with:

Your order number

Reason for return

Clear photos (if the item is damaged or defective)

Our team will guide you through the return process.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method

Refund processing time: 5–10 business days (depending on your payment provider)

5. Exchanges

If you received a defective or damaged item, we will gladly offer a replacement at no additional cost.

6. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

Shipping costs are non-refundable.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

8. Late or Missing Refunds

If you haven’t received your refund after the processing time, please check with your bank or payment provider. If the issue persists, contact our support team.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website. We’re always happy to assist you.